Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of Johnny Kash Casino, including visits to the website, account registration, gaming activity, deposits, withdrawals, customer support enquiries and other interactions with our services. It is intended to give you a clear general explanation of the information a casino website typically handles and the reasons it may be needed.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Some information is necessary to provide an account or process a transaction. Other information, such as certain marketing or optional cookie data, may depend on your settings or consent. Where consent is the basis for a particular use, you can withdraw that consent, although withdrawal will not affect processing that is permitted or required on another lawful basis.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when it is published on the website. You should review this page occasionally so that you remain aware of how information may be handled.

Information we may collect

The information collected will depend on how you use the website and which services you request. Information may come directly from you, from your device or browser, or from service providers supporting account, payment, verification and security processes.

Account and contact details

When you register or contact us, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications. We may also keep information about your account status, responsible gaming settings, requests and interactions with customer support. This information helps us create and administer your account, respond to questions and provide relevant services.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. These may include information shown on identity documents, proof of address, information needed to assess payment ownership, or other details reasonably required for verification. Verification information may also be used to help prevent fraud, account misuse, money laundering and other prohibited activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, bets, winnings, account balances, refunds, payment methods and transaction history. Depending on the payment method, we may receive limited payment details from a payment provider. We do not need to receive or store every piece of information held by your bank or payment service. Transaction records help us operate the account, investigate disputes, meet security requirements and comply with legal and financial obligations.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language, approximate location, pages visited, session information, referral information and activity relating to website features. We may also use cookies and similar technologies. This information helps keep the website working, remember preferences, understand usage, improve performance and support security.

You should only provide information that is accurate, current and relevant to your account. If information changes, you should update it where the website allows or contact support so that account records can be kept reasonably accurate.

How information may be used and shared

Information may be used for the following general purposes:

• To register, maintain and administer your player account.
• To provide casino services, process account activity and keep records of your transactions.
• To confirm your identity, check eligibility and protect the account from unauthorised access.
• To carry out anti-fraud, security, risk and responsible gaming checks.
• To process deposits, withdrawals, refunds and other payment-related requests.
• To respond to support questions, complaints, technical issues and privacy requests.
• To maintain, test, monitor and improve the website, systems and user experience.
• To send service messages and, where permitted and appropriate, marketing communications.
• To meet legal, regulatory, court, law enforcement, tax, financial or other applicable obligations.
• To establish, exercise or defend legal rights and manage suspected breaches of the website rules.

We may share information where reasonably necessary for these purposes. Recipients may include payment providers, identity and verification services, fraud and security providers, technology suppliers, customer support providers, professional advisers and other service providers that help operate the website. These parties should receive only information relevant to the service they provide and may be subject to confidentiality or data protection requirements.

Information may also be disclosed where required or permitted by law, for example in response to a lawful request, legal process, suspected fraud, a security incident or a risk of harm. We do not describe every possible recipient in this general policy because the recipients can vary depending on the service used, the transaction involved and the circumstances of a request.

Some service providers may process information in locations outside Australia. If this occurs, reasonable steps should be taken to support appropriate handling and protection of the information, subject to applicable requirements. By using the website, you understand that information may need to be processed by providers involved in delivering, securing or supporting the services.

Security, retention and cookies

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information against loss, misuse, unauthorised access, alteration or disclosure. Examples may include access controls, account authentication, monitoring, secure transmission and limiting access to personnel or suppliers who need information for their role. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the reason it was collected, account and transaction history, security needs, disputes and applicable obligations.

Closing an account does not necessarily mean that all information can be deleted immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate record-keeping purposes. Once information is no longer required, it should be securely deleted, destroyed or anonymised where reasonably practicable.

Cookies and similar technologies

Cookies are small files or data elements stored on your device. They can help the website remember sessions and preferences, measure performance, support security and understand how features are used. Some cookies may be essential for the website or account to function, while others may support analytics, personalisation or marketing.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended or you may need to enter information again. Browser settings vary, so refer to the help information for your chosen browser to review available controls.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, you may be entitled to ask about the personal information held about you and request that it be handled appropriately. You can ask for access to your data, correction of inaccurate or incomplete data, deletion of data that is no longer needed, and withdrawal of consent to receive marketing communications.

To exercise these rights or make a privacy enquiry, contact support@johnnykashcasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. For account security, we may need to verify your identity before providing information, changing important details or completing a deletion request.

1. Access: ask for a copy or general description of personal information associated with your account, subject to applicable exceptions.
2. Correction: identify information that is inaccurate, out of date or incomplete and provide the correct details where appropriate.
3. Deletion: ask for information to be removed where it is no longer required and no legal, security, dispute or operational reason requires it to be retained.
4. Marketing consent: ask us to stop using your information for marketing or withdraw consent to marketing communications. You may also use an unsubscribe option included in a marketing message, where available.

A request may be limited or declined where releasing or deleting information could affect another person's privacy, compromise security, interfere with fraud prevention, undermine a legal process, or conflict with an obligation to keep records. If information must be retained, we will aim to explain the relevant reason in general terms. We may also retain a record of your request and the steps taken to deal with it.

We aim to handle privacy requests within a reasonable timeframe. The time needed can depend on the complexity of the request, the amount of information involved and whether identity verification or consultation with a service provider is required. If you have a concern about how your information has been handled, please contact support@johnnykashcasino.wtf first so the matter can be reviewed.

Questions about this policy

If you have questions about this Privacy Policy, the information we handle, cookies, marketing preferences or your data rights, contact support@johnnykashcasino.wtf. This policy is general information and does not remove any rights or protections that apply to you under relevant privacy requirements.